DICT
Builds and runs the app, eVerify and eGovDX, and is the lead agency under RA 12254. Secretary since 13 Oct 2026: Robert Joseph de Claro, replacing Henry Aguda.27
What the government's "super app" can actually do for you today, how it plugs into hundreds of agency systems, where it has struggled, how other countries do it, and what it could become.
Figures as of Nov 2026 · Updated Nov 8, 2026Independent explainer. Not affiliated with, endorsed by or paid by the DICT, PSA, NBI, LTO, MMDA, SSS, BIR or any agency, company or person mentioned.
The national government's phone app, run by the DICT. Instead of a separate website or app for each office, you sign in once and reach many agencies from one place.3,5
Carry digital IDs like your National ID and driver's license, fill out the airport travel form (eTravel), pay some government fees by GCash or Maya, and start requests like an NBI clearance or a PSA birth certificate.5,16,12
Filipino citizens 18 and older, on an Android phone or iPhone. Most features unlock after you verify with your National ID and a quick face scan.5
The app is a mix of things that fully work inside it, things that start in the app but still end at an office, and things that have only been announced.
All figures are the DICT's own, as reported by the news outlets cited. The DICT hasn't published how many downloads became verified accounts, or how many people use the app each month.
9 of 18 common errands can be done fully in the app. The colours below show the rest.
The LTO says the e-driver's license is valid at traffic stops and inspections if it's opened live in the LTMS portal or the eGovPH app, under DOTr Department Order 2023-015. A screenshot or photocopy doesn't count.12,13
eTravel makes a QR code for arrivals and departures. It works without logging in and must be done within 72 hours of the flight.5
The MMDA added NCAP to eGovPH in July 2026. You search by plate number and upload your OR/CR to see the offence.14
The BIR's digital TIN ID appears under Digital IDs, as long as you already have a BIR ORUS account.15
The digital National ID (ePhilID) sits in the app once you're verified. Open it online at least once so it works offline.5
Civil registry requests (birth, marriage, death) are listed in the app's government services hub. Some requests may hand you over to the agency's own system.5,17
eGovPay takes fees, taxes, contributions, loans and fines through GCash, Maya or OFBank, for agencies that have connected to it.5
eReport takes incident reports for crimes, road accidents, abuse of women and children, fires and online scams.5
DOLE job search, SPES and government internships are in the app, and the DICT added a résumé builder and AI job matching in mid-2026.5,17
You apply and pay in the app, then choose an NBI centre for your appearance. Renewals can get a digital copy; for a printed copy you still go to a branch for biometrics.16
The app books the appointment. The clearance itself is still issued in person.5
The app links to SSS services. A full in-app view of your MySSS card and contribution history was agreed on 21 Oct 2026, with no launch date yet; meanwhile the MySSS app has it.5,19
Business, sanitary and building permits work through the eLGU system, but only in cities and municipalities that have joined. Check under "Your LGU."18
The DICT said in March 2026 that academic records would come to the app. No launch date has been given.4
Beep card integration was announced in the July 2025 State of the Nation Address. We couldn't confirm that it's live as of Nov 2026.20
SSS and the DICT signed a data-sharing agreement on 21 Oct 2026. SSS hasn't said when it will appear.19
Accounts are for Filipino citizens 18 and over, and there are no guardian or family accounts.5
It's Android and iOS only, with no browser or desktop version.5
No errands match. Try another word.
"In the app" means the official source or a hands-on guide shows the whole errand done inside eGovPH. "Starts in the app" means you begin there but finish at an office or another system. "Announced" means an agency said it's coming but we found no confirmation it's live. Statuses come from the sources linked on each line, as of 7 Nov 2026, and features change often. Illustrative, not an official list.
Tap a section to see what's in it, who runs it, and the catch.
The National ID (ePhilID), e-driver's license, PRC ID, PhilHealth ID, senior citizen ID, OFW eCard and BIR TIN ID, though a hands-on guide notes some are still rolling out.5,15
Each ID still belongs to its issuing agency (PSA, LTO, BIR, PhilHealth, PRC). The app displays it.
DOTr DO 2023-015 makes the e-driver's license a stand-in for the plastic card, but only when shown live from the LTMS portal or eGovPH.12,13
Acceptance by private businesses and some checkpoints is uneven, so guides still advise carrying the physical card.5
NBI eClearance applications and payment, police clearance appointments, PSA birth, marriage and death certificate requests, and requests for a paper ePhilID.5,16
Many of these are appointment and payment tools. You may still have to show up for biometrics or pick-up, and some links hand you to the agency's own website.5,16
Access to SSS, GSIS, PhilHealth and Pag-IBIG services, and, according to the DICT, PhilHealth's YAKAP program and government financial and medical assistance.5,18
"Access" often means a link into that agency's own portal, so how much you can do depends on what that agency has connected.
MMDA no-contact apprehension (NCAP) violations, added in July 2026, and the e-driver's license.14
Fake NCAP websites have been used for phishing, and the MMDA has pointed motorists to the app instead.23
Beep card payments for MRT and LRT were announced in July 2025.20
eReport for crimes, accidents, abuse, fires and scams; consultation requests to ARTA, DFA, DOLE, DMW, PNP and PAO; and complaints about slow government service.5,24
RA 12254 §9(h) calls for an online help desk that folds in existing channels such as the 8888 Citizens' Complaint Center.7
Business, sanitary and construction permits through the eLGU platform in participating LGUs, listed under "Your LGU" and "Other LGUs."18,25
Coverage is uneven: what you see depends entirely on whether your LGU has signed on. The eLGU platform serves about 1,000 local governments, according to a May 2026 report.9
Kuya A, launched on 21 Sept 2026, answers questions about services, reads text from photos of documents, identifies images and takes voice input; the DICT lists Filipino and Cebuano among its languages. eGovDocs lets you sign documents digitally.21,18
An AI assistant can be wrong. For anything with a deadline or a fee, check the agency's own advisory.
The app is the front counter. Behind it, a data exchange passes requests to each agency's own system, and your identity is checked against the National ID before anything sensitive opens.
All branches: executive, legislative, judicial, constitutional bodies, LGUs, GOCCs and state universities, in the Philippines and abroad, without reducing their fiscal or administrative autonomy.7
The law gives the government one year from effectivity to complete the transition (§32).7 The implementing rules were signed on 24 Mar 2026.8
Builds and runs the app, eVerify and eGovDX, and is the lead agency under RA 12254. Secretary since 13 Oct 2026: Robert Joseph de Claro, replacing Henry Aguda.27
Issues the National ID that verified accounts are tied to.
LTO, NBI, BIR, SSS, PhilHealth and others own their records and decide what to connect.
Decide whether to put local permits and services on eLGU.
Sets the privacy impact assessment guidelines the DICT must follow (§10).7
Funds it through the budget and oversees RA 12254 through a joint committee.7
eGovPH launches.3
The State of the Nation Address announces NBI clearances, beep card integration and BIR's eTIN for the app.20
RA 12254, the E-Governance Act, is signed on 5 Sept and takes effect in October, 15 days after publication (§41).7,28
Outages over two days. At a Senate hearing on 29 Apr, DICT Usec. Almirol confirms 12 government digital systems were disabled because of cloud costs.9,35
56 million downloads and 800 million transactions, per the DICT.3
A front door to 1,300 systems is only as reliable as the servers and the funding behind it. These are the issues that have been reported publicly, each with its source.
Users reported failed logins, account creation and basic functions from around 13 April. At the 29 April Senate hearing, DICT Undersecretary David Almirol Jr. said the app had been down for several hours on two days (nearly five and six hours, by Philstar's account), and traced it to e-wallets and agencies starting to use the platform all at once.9,36
The DICT said there was no hacking or data breach, and that it was upgrading server capacity.11
DICT Undersecretary David Almirol Jr. told the hearing the department had disabled 12 government digital systems. Asked whether this was because it couldn't pay for cloud server space, he answered, "Yes, that is the reality, Mr. Chair." Sen. Bam Aquino called the pullback of services "unacceptable."9,35
The reports don't name the 12 systems or say they were features of the eGovPH app. They share the same cloud service as the app, eVerify, the eLGU platform and eGovAI.9,35
In an April 30 statement, the DICT attributed the disruption to a surge in users as adoption grew, and said it was working with the DBM on long-term resource planning.9 After the April disruption, it said it had tapped backup systems originally meant for disaster recovery.3
During House budget deliberations in September 2025, it was reported that the government spends about ₱12 billion a year on cloud services, with about 90% of data stored abroad, mostly in Singapore, which lawmakers and the DICT called a national security risk.9 The 2027 request includes starting to move offshore-hosted data home.2
In September 2025 the DICT denied claims that the app had been hacked, saying there was no evidence of a breach.22
RA 12254 requires agencies to keep services reachable for people without internet (§16, §19).7 The DICT's in-person eGovPH Serbisyo Hubs, such as the one opened in Mandaue City in March 2026, offer agency services face to face.4
Most "government super apps" are really two things: a digital ID that proves who you are, and a place to use services. Some countries put both in one app, as the Philippines does. Others keep them apart.
The numbers aren't like-for-like. Downloads, registered accounts, issued IDs and monthly active users measure different things, so each figure carries its own label and date. The Philippines card stays in view as the baseline. Each "Lesson" line is Kaya Pala's reading Analysis
Digital IDs, payments and links to agency systems in one app. The DICT counts 1,332 "e-services" in 95 modules, but hasn't said what counts as one or how many you can finish inside the app.50,2,10
Where it stands: The DICT reports downloads; it hasn't published verified or monthly active users.
Singpass is mainly the login and ID: 5.5 million users, about 97% of citizens and permanent residents aged 15 and up. With consent each time, more than 1,800 services (public and private) can pull your details from government records. The LifeSG app gathers 100+ services.37,54
Lesson: Publishes monthly active users and asks before each data share.
Run by the Ministry of Public Security's C06 department. It has 77-plus features and 19 groups of online public services, about 3 to 6 million people use it daily, and the government plans to make it the national super app.38,55,48
Lesson: Publishes daily use, and how many applications are done fully online.
The app holds 33 digital documents; most of Diia's 160-plus services sit on its web portal, which about 7 million people use. Ukraine legislated that digital passports in Diia count the same as paper ones.58,59,60,33
Lesson: Made the digital document legally equal at the counter, by law.
Documents and services live in separate apps. UMANG lists about 2,575 services, 1,695 of them from state governments, and has 11.66 crore (≈117M) registered users.62
Lesson: Brings state and local services in at scale, not only national agencies.
MyDigital ID is a login: 114 federal online services used it as of June 2026. The separate MyGOV app has 62 services from 22 agencies and about 3 million active users.40,63,64
Lesson: Grows by making the digital ID the default login for popular services.
ThaID proves who you are and works as a login on 52 government systems from 42 agencies. The separate Tang Rat app lists 150-plus services and has 45 million-plus downloads.42,68,67,69
Lesson: Keeps the ID app simple and puts services in a separate hub.
Launched in May 2024 to bring together thousands of separate government apps; President Jokowi put the number at 27,000. In November 2026 its official site still describes INA Ku, INA Gov and INA Pas as a limited release.44,45,71
Lesson: Shows how hard it is to fold existing agency apps into one.
The government says 100% of its services can be done online, divorce being the last (Jan 2025); the EU's own benchmark scores it 97.2 out of 100. Behind it, X-Road handles about 2.2 billion data exchanges a year, and the Data Tracker shows people which agency looked at their data.73,74,46,29
Lesson: eGovDX is the same idea as X-Road; the Data Tracker is the piece eGovPH doesn't have.
Headline service counts measure different things. India counts every state listing, Singapore counts every service that accepts its data sharing, and the DICT hasn't defined its count. The fairer test is how much you can finish online, and how many people really use it.
| Country | Services, as officially counted | Finished fully online? | Real use | Rating (Play / App Store) | UN online services score |
|---|---|---|---|---|---|
| Philippines | 1,332 "e-services" in 95 modules; not defined (DICT, Jul–Sep 2026)50,2 | Not published. Guides note some services still hand you to the agency's own site or end in an appointment.51 | Not published as active users; 60M downloads (Jul 2026)1 | eGovPH 4.7 / 4.7 | 0.805 |
| Singapore | 1,800+ services accept Singpass data sharing, public and private (Apr 2026); LifeSG 100+37,54 | 99% of government transactions completed online (GovTech)53 | 4.5M monthly active app users (Apr 2026)37 | Singpass 4.8 / 4.8 | 0.983 |
| Vietnam | VNeID: 77+ features, 19 service groups. National portal: 1,017 citizen procedures fully online vs 1,008 partly55,57 | 40% of applications done fully online (Oct 2025); provinces 17%56 | 3–6M daily users (Oct 2026)38 | VNeID 4.3 / 2.7 | 0.708 |
| Ukraine | App: 33 documents. Portal: 160+ services (Dec 2025)59,60 | Not published as a share. 85% of users satisfied (UNDP survey, 2025)61 | 24M+ app users (May 2026); 59% of adults use e-services58,61 | Diia — / 4.2 | 0.985 |
| India | UMANG: about 2,575 services listed, 1,695 from states (Jul 2026)62 | Not published: no split between services you complete and information pages | 11.66 crore registered; active users not published since 202062 | UMANG 4.5 / 4.6 | 0.818 |
| Malaysia | 114 federal services use MyDigital ID to log in (Jun 2026); MyGOV app 62 services (Oct 2026)40,63 | 80% of government services end to end (2025), but only about 17% of those are for citizens65,66 | MyGOV 3.0M active users (Oct 2026)63 | MyDigital ID 3.3 / 2.4 | 0.728 |
| Thailand | Tang Rat: 150+ services (official listing). ThaID login on 52 systems67,68 | Not published | Tang Rat 45M+ downloads (Dec 2025); ThaID 28M+ verified (Oct 2025)69,70 | Tang Rat 4.3 / 2.7 | 0.761 |
| Indonesia | INA Digital still in limited release (Nov 2026)71 | Not yet applicable | 22.5M IKD digital-ID activations (Sep 2026)72 | IKD 3.9 / 4.8 | 0.803 |
| Estonia | "100% of services" online (government, Jan 2025); Eesti app ~50 services73,76 | 97.2 out of 100 on the EU benchmark (2025)74 | 700K portal users; 85.9 satisfaction (2025)47 | Eesti app — / 2.9 | 0.995 |
Services, as officially counted: each government's own figure, with what it counts. They can't be added up or ranked against each other. Finished fully online: an official share of services or applications completed online from start to finish, where one exists. Real use: active or daily users where published; otherwise the closest official figure, labelled. Ratings: Google Play / App Store, each country's main app, read on 7 Nov 2026; ratings differ by country store and reflect mood more than ease of use. UN online services score: the Online Service Index from the UN E-Government Survey 2024, from 0 to 1; it scores what national government websites offer, not one app. No 2026 edition had been released as of November 2026.52
In line with the region. Like Vietnam and Ukraine, the Philippines puts the ID and the services in one app. Like Estonia, it leaves each agency's data where it is and passes requests through an exchange (eGovDX). On the UN's online services score it sits above Vietnam, Malaysia and Thailand, and well below Estonia, Ukraine and Singapore.10,46,52
Hard to judge, because the key numbers aren't published. Singapore publishes monthly active users, Vietnam publishes daily users and the share of applications finished fully online, and Malaysia publishes its end-to-end rate. The DICT publishes downloads and a service count without a definition, so eGovPH's real usability can't yet be measured against its neighbours.37,38,56,65,50
Big counts hide partial services everywhere. Where it has been measured, the share done fully online is well below the headline: about 40% of applications in Vietnam, and in Malaysia most end-to-end services are internal to government.56,66
Behind on the rules around it. Ukraine made digital documents legally equal to paper, Singapore asks for consent on each data share, and Estonia shows people who looked at their records. In the Philippines the rules come piece by piece: the PSA says the digital National ID is valid proof of identity under the PhilSys Act, and a DOTr order covers the e-driver's license, but there's no single rule for every ID in the app, and guides still advise carrying the card.33,37,29,49,12,5
Ideas below are Kaya Pala's, not government plans unless marked "announced." Each one points to a country that already does it or to the part of Philippine law that already allows it.
Pick up to three features you'd want first. You'll get a link and an image you can share. Kaya Pala doesn't collect your picks; they live only in your browser and in the link.
A log of which agency opened your records, when and why.
Done elsewhere: Estonia's Data Tracker, live since 2017.29 PH basis: privacy by design, RA 12254 §24(f).7
Forms pre-filled from records the government already has, after you approve each share.
Done elsewhere: Singapore's Myinfo.30 PH status: the DICT says you now input personal details once.4
One flow for a new baby, a first job, a move or a death in the family, across PSA, PhilHealth, SSS and your LGU.
Done elsewhere: Ukraine's Diia handles the full marriage process online.31
Live status for each request, next to the deadline the agency's Citizen's Charter promises.
PH basis: RA 11032 sets processing deadlines for government transactions.32
Parents handling a child's documents; adult children helping elderly parents, with limits.
PH status: accounts are 18+ only today.5
Use it on any computer, or have staff at a Serbisyo Hub or barangay walk you through it.
PH basis: alternate delivery for people without internet, RA 12254 §16, §19.7
"Your license expires in 30 days. Renew now?" with the form already filled in.
PH status: an appointment hub that tracks renewal dates exists.5
Uptime, outages and which services are down, posted openly like a bank's or telco's.
Why: the April 2026 outages were explained after the fact.11
Prove who you are to a bank, landlord or employer by sharing only the fields they need.
Done elsewhere: Diia is integrated by 15,000+ agencies and companies.31 PH status: eVerify has done 300M+ checks.2
A low-data version for weak signal, and the whole app in more Philippine languages.
PH status: Kuya A already speaks Filipino and Cebuano.21
Transcripts, diplomas, PRC board ratings and training certificates, verifiable by employers.
PH status: announced, March 2026.4
Tick up to three ideas above. Your list will show here, in order.
There's no scoring and no vote count: the list is just your three picks in the order you ticked them. Ideas are illustrative suggestions by Kaya Pala, labelled Analysis. Comparisons come from the foreign governments' own sites or reporting, as linked. Your picks are stored only in this page's address (for example ?w=tracker-once), so a shared link reopens the same list.
These are announced by an agency, so they're plans, not promises of a date:
Spot an error, or named on this page and want to respond? Email corrections@kayapala.com.
General explainer, not legal, financial or professional advice. App features change often; figures and statuses are accurate only as of the date above and come from the sources cited. Check the agency's own advisory before relying on them. The errand checker and wishlist are illustrative and run in your browser. Kaya Pala doesn't collect what you tap; wishlist picks live only in the page's link.
Independent explainer, not affiliated with, endorsed by or paid by any company, agency, party or person mentioned. Facts are drawn from the laws, official records and news reports cited on this page. Analysis is the author's own view, offered in good faith on a matter of public interest.